ارتباط رفتارهای مراقبتی کارکنان پرستاری از دیدگاه بیماران با رضایت بیماران

  Introduction & Aim: "Caring" is the central concept of nursing role, but in the current health care systems with huge advances in technology and scarce resourses as well as the issue of nursing personnel shortage, this aspect of nursing role would be questionable. Accordingly, this study was conducted to examine the relationship between nurse caring behaviors from patients’ perspectives and patient satisfaction.   Material & Method: This study was a descriptive-correlational design, with 250 patients, who where hospitalized in an educational center of Iran University of medical sciences. The subjects were selected by quota sampling method. The data collection instruments were Caring Behaviors Inventory (CBI) and Patient Satisfaction Instrument (PSI).   Results: The study findings showed that, there were significant correlations between caring behaviors including respectfulness to others, assurance of human presence, positive connectedness, professional knowledge & skill, attentiveness to other's experience and patient satisfaction including Trust, Patient education and Technical- Professional care. Moreover, there was a strong, positive correlation between all variables of the nurse caring behaviors and patient satisfaction (r=0.72, P=0.000). Conclusion: Positive relationship between nurse caring behaviors and patient satisfaction indicates that compassionate nurses with humanistic feelings and art and spending more time for direct caring for patients, play important roles on patient satisfaction. Therefore increasing the time period of direct caring by increasing the number of practice nurses and concerning humanisitic aspects of patient care would reduce the levels of patients dissatisfaction